When and how to get negative eBay feedback removed. Revision requests, eBay policy violations, and what actually gets feedback deleted.
Negative feedback on eBay cannot be deleted — but it can be revised by the buyer or removed by eBay in specific circumstances. Here is exactly what qualifies and how to pursue removal.
You can send one feedback revision request per transaction. The buyer receives a notification and can update their feedback if they choose. Revision requests work best when: you resolved the issue after the negative was left, the buyer made an error (wrong item), or the situation changed. Buyers are not obligated to revise.
eBay will remove feedback that: contains profanity, racial slurs, or personal information; was left by a suspended buyer; is from a transaction eBay voided; includes phone numbers or email addresses; or violates other feedback policies. File a feedback removal request through Resolution Center with specific policy violation documentation.
If a buyer leaves negative feedback after you opened an unpaid item case against them, this may qualify as retaliatory feedback. Document the timeline — case opened date, feedback date — and submit a removal request citing retaliation. eBay reviews these on a case-by-case basis.
If feedback is accurate, removal is unlikely. A professional, factual public response is the best strategy. Future buyers read your responses — a calm, professional response to unfair feedback reassures buyers more than the negative hurts you. Do not argue, insult, or over-explain in public responses.
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